Frequent Asked Questions

Please wear comfortable clothes, and prepare drink or snack according to your situation. For reformer classes, please also prepare grip socks. For Mat, Yoga & HIIT classes, you can either rent MAT or bring your own. For HIIT classes, you are highly recommended to bring a towel and prepare for the sweat

There are Green P parking spaces along the street, also underground parking at Metro.

We offer a water station, changing rooms, lockers and restrooms, but due to the number of students we have per class, they might be occupied. Please be prepared and adjust your arrival time accordingly.

We provide mat rentals at $3/mat per time. Free for Prima Circle members. But we do not provide towel rental, please prepare your own if necessary

If you cancel your group class less than 12 hours / private/semi-private class less than 48 hours before the start time,  do not show up, or arrive more than 2 minutes late, the class credit/fee will be forfeited.All purchases (class packs, memberships, trainings, workshops, retreats) are non-refundable and non-transferable. No exceptions.

Yes, but you must obtain doctor notes and inform the staff & instructor before class so that proper guidance can be given to ensure your safety. Canergy Prima is not liable for any discomfort or injury resulting from undisclosed medical conditions.

Yes, retail items are available for purchase, but all sales are final. No refunds, returns, or exchanges are accepted.

If it’s your first time, you are highly recommended to attend the machine orientation held 5 minutes before class. If you miss the orientation but arrive within the 2-minute grace period, you may join at your own risk.

Yes we do, please visit our Corporate Wellness site for more details, if you need more information please feel free to contact us: canergyprima@gmail.com

Yes we do, please visit our Energy Exchange site for more details, if you need more information please feel free to contact us: canergyprima@gmail.com